BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL OF THESE LEGAL TERMS. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
This Terms of Service Agreement (the "Agreement" or "Legal Terms") is entered into by and between you ("you," "your," or "User"), whether personally or on behalf of an entity, and FanIQ ("Company," "we," "us," or "our"), concerning your access to and use of the FanIQ web application, mobile applications, APIs, and any other related products and services (collectively, the "Services").
We recommend printing a copy of these Legal Terms for your records.
We reserve the right to make changes or modifications to these Legal Terms at any time and for any reason, at our sole discretion. We will alert you about any changes by updating the "Last Updated" date of these Legal Terms. You waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. By continuing to use the Services after the date such changes become effective, you agree to be bound by the updated Legal Terms.
We are FanIQ, a cross-platform advertising management platform.
Contact Information:
Email: support@faniq.one
Website: https://app.faniq.one
Address: 79 Madison Ave, New York, NY 10016, United States
We offer a Business-to-Business (B2B) Software-as-a-Service (SaaS) platform designed to help businesses create, manage, and optimize advertising campaigns across multiple social media platforms including Meta (Facebook/Instagram), Snapchat, and TikTok. Our platform includes tools for:
Our Services integrate with third-party advertising platforms through their respective APIs. Your use of these integrations is subject to the terms and conditions of each platform:
Our Services are hosted in the United States and are available globally, subject to local laws and regulations. If you choose to access the Services from outside the United States, you do so on your own initiative and accept responsibility for compliance with local laws.
All content, software, code, databases, and designs associated with the Services ("Content"), as well as all trademarks, service marks, and logos ("Marks"), are either owned by or licensed to us, and are protected by U.S. and international intellectual property laws. Except as expressly stated in these Legal Terms, no license or right is granted to you to use or reproduce any of the Content or Marks without our express prior written permission.
Subject to your full and ongoing compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes.
Except as expressly permitted by these Legal Terms or by us in writing, you agree not to:
By using the Services, you represent, warrant, and agree that:
To access the Services, you must register an account. You agree to keep your login credentials confidential. You are responsible for all activities under your account, including any unauthorized use or misuse.
Our Services require you to connect your advertising accounts from Meta, Snapchat, and/or TikTok. By connecting these accounts, you authorize us to access and manage your advertising data through the respective platform APIs in accordance with our Privacy Policy.
You are responsible for maintaining the security of your account and platform connections. You must immediately notify us of any unauthorized access or security breaches.
All payments for our subscription Services are processed through secure payment processors. By submitting your payment information, you authorize us to charge your payment method for the fees associated with your subscription plan.
We may, at our discretion, offer free trials. If you do not cancel before the trial ends, the subscription fee for your chosen plan may be charged to your provided payment method.
Subscriptions may be billed on a monthly, quarterly, annual, or custom schedule. Your subscription term and fees will be disclosed to you at the time of purchase.
You may cancel your subscription at any time through your account settings or by contacting support@faniq.one. Cancellation will take effect at the end of your current billing cycle. No refunds will be provided for partial billing periods unless otherwise stated in writing.
Some features may be subject to usage-based pricing. We reserve the right to adjust pricing or terminate service if there are massive or abnormal spikes in usage that exceed typical parameters.
You agree not to:
Warning: Any breach of this section may result in immediate suspension or termination of your account, potential legal action, and reporting to relevant advertising platforms.
You retain ownership of any creative content, images, videos, or other materials you upload to our Services ("Your Content"). However, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display Your Content for the purpose of operating the Services and delivering your advertising campaigns.
You are solely responsible for ensuring that Your Content:
We reserve the right to remove any content that violates these terms or platform policies, or that we determine to be inappropriate or harmful.
We value your privacy. Please review our Privacy Policy at https://app.faniq.one/privacy-policy for information about how we collect, use, and share your data. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms by reference.
When you connect your advertising accounts, we access data from Meta, Snapchat, and TikTok APIs to provide our Services. This data is used solely for the purposes outlined in our Privacy Policy and these Terms.
Our Services are subject to API rate limits imposed by third-party platforms. We implement reasonable measures to manage these limits, but cannot guarantee uninterrupted access during peak usage periods.
Third-party platforms may change their APIs, policies, or terms at any time. We will make reasonable efforts to adapt our Services to such changes, but cannot guarantee continued compatibility with all platform features.
These Legal Terms remain in effect as long as you continue to use or access the Services.
We may, at our sole discretion, terminate or suspend your account and access to the Services at any time, without notice or liability, for any reason, including but not limited to breach of these Legal Terms or violation of platform policies.
You may terminate your account at any time by contacting us or using the account deletion features in our Services.
Upon termination, your right to access or use the Services immediately ceases. We may retain certain data as outlined in our Privacy Policy. Campaign data and creative assets may be deleted in accordance with our data retention policies.
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We make no warranty that the Services will be uninterrupted, error-free, or free from viruses or other harmful components. We do not guarantee campaign performance, advertising results, or platform approval of your campaigns.
To the maximum extent permitted by law, in no event shall we be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, lost advertising spend, lost revenues, loss of data, or other damages arising from your use of the Services.
Our liability to you for any cause whatsoever will at all times be limited to the amount paid by you to us during the six (6) months prior to the claim.
You agree to defend, indemnify, and hold us harmless from and against any and all losses, damages, liabilities, claims, or demands arising out of or relating to:
We do not guarantee any specific results, performance metrics, or outcomes from your advertising campaigns. Campaign success depends on numerous factors including content quality, targeting, budget, market conditions, and platform algorithms.
We cannot guarantee that advertising platforms will approve your campaigns, ads, or creative content. Platform approval is subject to each platform's policies and review processes.
You are responsible for monitoring and controlling your advertising spend across platforms. We provide tools to help manage budgets, but you remain ultimately responsible for all advertising costs incurred.
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the United States and the state where our company is incorporated.
Before pursuing formal dispute resolution, we encourage you to contact us directly to seek a resolution.
Any dispute arising under or relating to these Legal Terms that cannot be resolved informally shall be settled by binding arbitration. Each party shall bear its own costs, and the arbitrator's decision shall be final and binding.
By using the Services, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communication be in writing.
These Legal Terms constitute the entire agreement between you and us. Our failure to enforce any right or provision does not constitute a waiver. If any provision is determined to be unlawful or unenforceable, that provision is deemed severable and does not affect the validity of the remaining provisions.
If you have questions or comments regarding the Services or these Legal Terms, please contact us at:
Email: support@faniq.one
Legal Issues: legal@faniq.one
Website: https://app.faniq.one
Mailing Address:
FanIQ
79 Madison Ave
New York, NY 10016
United States
These Terms of Service are effective as of January 20, 2025, and were last updated on January 20, 2025.
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.